Term and Conditions

Welcome to Chic & Cozy, where sophistication meets satisfaction. These Terms and Conditions govern your use of hatsstoreonline.com and all purchases made through our website. By accessing our site and making purchases, you agree to be bound by these terms.

1. Website Usage and Intellectual Property

1.1 Acceptance of Terms

By accessing and using Chic & Cozy’s website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, product designs, and digital downloads, is the property of Chic & Cozy and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

• Provide accurate and complete information when creating an account or making purchases
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any part of the website

2. Products and Services

2.1 Product Description

Chic & Cozy specializes in elegant accessories including hats, bags, and complementary fashion items. Our collection features:

• Headwear: Beanies, Berets, Boaters, Caps, Cloche, Fedora, and various hat styles
• Bags: Basket Bags, Bucket Bags, Clutch Bags, Cross Body Bags, and Rollable & Packable options
• Accessories: Belts, Gloves, Hat Clips, Heels, Sandals, and Product Care items

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

2.3 Pricing

All prices are listed in US dollars. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price quoted at time of purchase.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days. You will receive an order confirmation email once your order is placed and a shipping confirmation with tracking information once your order ships.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Order Cancellation

Orders may be cancelled within 24 hours of placement by contacting our customer service team at [email protected]. Once an order has entered the shipping process, it cannot be cancelled.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

4.2 International Orders

We ship worldwide excluding certain Asian and remote regions. International customers are responsible for any customs duties, taxes, or import fees. Please ensure your shipping address is correct, as we cannot be responsible for orders shipped to incorrect addresses provided by customers.

4.3 Delivery Issues

While we make every effort to ensure timely delivery, we cannot guarantee delivery dates and are not liable for delays caused by shipping carriers or customs processing.

5. Returns and Exchanges

5.1 Return Policy

We want you to be completely delighted with your Chic & Cozy accessories. Most items may be returned or exchanged within 15 days of delivery, provided they are in original condition with tags attached and in original packaging.

5.2 Non-Returnable Items

To maintain our high standards of quality and hygiene, the following items cannot be returned:

• Product Care items (due to their personal care nature)
• Beanies & Berets (for hygiene reasons as they come in close contact with hair and skin)

5.3 Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within 15 days of receipt
2. Follow the provided return instructions
3. Ship items to: 1402 Maggies Way, Waterbury Center, US 05677

5.4 Refunds

Refunds are processed within 3-5 business days of receiving your return and will be issued to your original payment method. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

6. Customer Responsibilities

6.1 Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

6.2 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

6.3 Prohibited Uses

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction when using our services.

7. Limitation of Liability

Chic & Cozy shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the website or products. Our total liability for any claim related to your use of the website or products shall not exceed the amount you paid for the products giving rise to the claim.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

9. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Thank you for choosing Chic & Cozy, where sophistication meets satisfaction. We appreciate the opportunity to serve your accessory needs with the elegance and quality you deserve.