At Chic & Cozy, we believe that elegance extends beyond our accessories to every aspect of your shopping experience. Our Shipping & Returns policy reflects the same sophistication and care that defines our collection of hats, bags, and accessories.
Shipping Information
Order Processing
All orders are processed with care within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Timeframes
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping – For orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Includes basic tracking
International Customers: We proudly serve customers worldwide (excluding certain Asian and remote regions). Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply to their order.
Returns & Exchanges
We want you to be completely delighted with your Chic & Cozy accessories. If your purchase doesn’t meet your expectations, our streamlined returns process ensures a refined experience.
Return Window & Eligibility
You may return or exchange most items within 15 days of receiving your order. All items must be in their original condition with tags attached and in original packaging.
Non-Returnable Items
To maintain our high standards of quality and hygiene, the following items cannot be returned or exchanged:
- Product Care items (due to their personal care nature)
- Beanies & Berets (for hygiene reasons as they come in close contact with hair and skin)
Simple Returns Process
1 Submit Your Return Request
Within 15 days of receiving your order, please contact our customer service team at [email protected] with the following information:
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Chic & Cozy Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to return/exchange:
- Product Name: [Product Name]
- SKU/Item Code: [If available]
- Reason for return: [Please specify]
For exchanges:
- Desired replacement item: [Product Name and details]
Customer Information:
- Full Name: [Your Full Name]
- Email Address: [Your Email Address]
- Order Date: [Date of Order]
Thank you for your assistance.
Sincerely,
[Your Name]
2 Receive Return Instructions
Within 1-2 business days, you’ll receive:
- Return authorization and instructions
- Pre-paid shipping label (for returns due to our error or defective items)
- Return address: 1402 Maggies Way, Waterbury Center, US 05677
3 Ship Your Return
Package your items securely in their original packaging with all tags attached. For your protection, we recommend using a trackable shipping service and retaining your shipping receipt.
Exchange Process
Exchanges are subject to product availability. If your desired exchange item is out of stock, we will process a refund and notify you immediately.
Refund Information
Refund Processing Time
Once we receive and inspect your returned items:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Appearance on Your Account: 5-10 business days depending on your financial institution
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where we sent the wrong item or the item was defective.
International Returns
International customers are responsible for any customs duties or return shipping costs. Please indicate “RETURNED GOODS” on your customs form to avoid additional charges.
Quick Reference
- Return Window: 15 days from delivery date
- Contact: [email protected]
- Response Time: 1-2 business days
- Refund Processing: 3-5 business days after we receive return
- Non-Returnable Items: Product Care items, Beanies & Berets
- Accepted Payment Methods: Visa, MasterCard, JCB, PayPal
We’re Here to Help
We’re committed to ensuring your Chic & Cozy experience reflects the elegance and quality of our accessories. Should you have any questions about our shipping or returns policy, please don’t hesitate to contact us at [email protected].
Thank you for choosing Chic & Cozy, where sophistication meets satisfaction.