At Chic & Cozy, we approach every detail with sophistication and care—including ensuring your complete satisfaction with our elegant accessories. Should your purchase not meet your expectations, our streamlined returns and exchanges process reflects the same thoughtful consideration we put into crafting our hats, bags, and accessories.
Our Return & Exchange Commitment
We want you to love your Chic & Cozy accessories as much as we do. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.
Important Exceptions
To ensure the highest standards of quality and hygiene, the following items cannot be returned or exchanged:
- Product Care items (due to their personal care nature)
- Beanies & Berets (for hygiene reasons as they come in close contact with hair and skin)
All items must be returned in their original condition with tags attached and in original packaging.
Simple Returns Process
Step 1: Submit Your Return Request
Within 15 days of receiving your order, please contact our customer service team at [email protected] with the following information:
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Chic & Cozy Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to return/exchange:
– Product Name: [Product Name]
– SKU/Item Code: [If available]
– Reason for return: [Please specify]
For exchanges:
– Desired replacement item: [Product Name and details]
Customer Information:
– Full Name: [Your Full Name]
– Email Address: [Your Email Address]
– Order Date: [Date of Order]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Receive Return Instructions
Within 1-2 business days, you’ll receive:
- Return authorization and instructions
- Pre-paid shipping label (for returns due to our error or defective items)
- Return address: 1402 Maggies Way, Waterbury Center, US 05677
Step 3: Ship Your Return
Package your items securely in their original packaging and include all tags. For your protection, we recommend using a trackable shipping service and retaining your shipping receipt.
Refund Information
Refund Processing Time
Once we receive and inspect your returned items:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Appearance on Your Account: 5-10 business days depending on your financial institution
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where we sent the wrong item or the item was defective.
Exchange Process
Exchanges are subject to product availability. If your desired exchange item is out of stock, we will process a refund and notify you immediately.
International Returns
As we serve customers globally (excluding certain Asian and remote regions), international customers are responsible for any customs duties or return shipping costs. Please indicate “RETURNED GOODS” on your customs form to avoid additional charges.
Quick Reference
Return Window: 15 days from delivery date
Contact: [email protected]
Processing Time: 1-2 business days for response
Refund Time: 3-5 business days after we receive return
Non-Returnable Items: Product Care items, Beanies & Berets
We’re committed to ensuring your Chic & Cozy experience reflects the elegance and quality of our accessories. Should you have any questions about our returns policy, please don’t hesitate to contact us at [email protected].
Thank you for choosing Chic & Cozy, where sophistication meets satisfaction.