Privacy Policy

At Chic & Cozy, we believe that true elegance extends beyond our accessories to every aspect of your experience with us. Just as we carefully craft our hats, bags, and accessories, we approach your privacy with the same level of sophistication and care. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website at hatsstoreonline.com.

Information We Collect

To provide you with our seamless shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account
• Payment Information: Credit card details (processed securely through our payment gateways), PayPal account information
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Correspondence when you contact our customer service at [email protected]
• Preferences: Your product preferences, sizing information, and wishlist items

How We Use Your Information

We use your information with the same precision we apply to designing our travel-ready accessories:

• Process your orders and facilitate worldwide shipping
• Provide personalized recommendations for our hats, bags, and accessories
• Send order confirmations, shipping updates, and tracking information
• Improve our website functionality and user experience
• Communicate about promotions, new collections, and style tips (only with your consent)
• Prevent fraud and enhance security measures
• Comply with legal obligations and protect our rights

Data Sharing and Disclosure

Chic & Cozy values your trust and shares your information only when necessary:

• Service Providers: We work with trusted partners for payment processing (Visa, MasterCard, JCB, PayPal), shipping carriers, and website analytics
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we serve customers globally (excluding certain Asian and remote regions), your data may be processed outside your country of residence

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

We protect your data with the same dedication we apply to crafting our premium accessories:

• Industry-standard SSL encryption for all data transmissions
• Secure storage on protected servers with limited access
• Regular security assessments and updates to our systems
• Payment information is processed through PCI-compliant partners and never stored on our servers
• Data retention only for as long as necessary to fulfill the purposes outlined in this policy

Your Rights and Choices

As a valued member of our global community, you have the right to:

• Access and review the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Opt-out of marketing communications at any time
• Restrict or object to certain processing activities
• Data portability for transferring your information to another service

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Like the careful details in our accessory designs, we use cookies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how visitors interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

International Customers

While we serve customers worldwide (with exceptions for certain Asian and remote regions), we comply with applicable privacy laws including GDPR for European customers and CCPA for California residents. Our Waterbury Center, US location serves as our primary data processing center.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

Thank you for trusting Chic & Cozy with your personal information. We’re committed to protecting your privacy with the same elegance and care we put into every accessory we create.