FAQ

We proudly ship worldwide! However, please note that delivery to certain remote areas and select Asian regions may not be available. Our global reach brings chic style directly to your doorstep, no matter where you are.

We provide two convenient shipping options:

Standard Shipping – $12.95
• Processing: 1-2 business days
• Delivery: 10-15 business days after dispatch
• Carriers: DHL and FedEx
• Perfect for when you need that perfect accessory for an upcoming event

Free Shipping – Orders Over $50
• Processing: 1-2 business days
• Delivery: 15-25 business days after dispatch
• Carrier: EMS
• Ideal for building your seasonal collection or treating yourself to multiple pieces

All orders require 1-2 business days for processing before dispatch. We take this time to ensure your Chic & Cozy pieces are carefully prepared and packaged with the attention to detail they deserve.

We accept all major payment methods including Visa, MasterCard, JCB, and PayPal. Our secure checkout process ensures your payment information is protected.

Yes, we offer complimentary shipping on all orders over $50. We believe great style should be accessible, which is why we’ve created this threshold to make building your accessory collection more affordable.

We stand behind every Chic & Cozy product. If any item doesn’t meet your expectations, you have 15 days from the delivery date to initiate a return. We want you to love every piece as much as we do!

Please contact our customer care team at [email protected] within 15 days of receiving your order. Our team will guide you through the return process and ensure everything is handled with the same care we put into our products.

We specialize in carefully curated collections of hats, bags, and accessories designed for the modern global citizen. Our range includes:

• Hats: Beanies & Berets, Boaters, Bucket Hats, Caps, Cloche, Fedora, Rollable & Packable hats, Round Crown hats
• Bags: Basket Bags, Clutch Bags, Cross Body Bags
• Accessories: Belts, Gloves, Hat Clips, Heels, Sandals, Product Care items

Absolutely! Our travel-ready designs are both practical for your adventures and packaged to ensure they arrive in perfect condition. Many of our hats are specifically designed to be rollable and packable, making them perfect companions for your journeys.

Each piece in our collection embodies our signature blend of timeless elegance and modern practicality. We focus on creating accessories that are both chic and cozy, designed to elevate your everyday style while providing comfort and functionality.

Our headquarters is located at 1402 Maggies Way, Waterbury Center, US 05677. Every package we send carries with it our commitment to quality and your satisfaction, straight from our home to yours.

We believe true style shouldn’t be confined by geography. Our mission is to bring chic and cozy style to your doorstep, delivering not just accessories, but confidence, comfort, and timeless style. We’re committed to ensuring your Chic & Cozy experience is as comfortable and stylish as our products.